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Error is Normal
Error is part of success. Robust systems build in tolerance and mitigate consequences.
Build psychological safety, speak-up culture, and decision-making under pressure. Interactive workshops that transform safety from compliance to leadership capability.
Build psychological safety, speak-up culture, and decision-making under pressure. Interactive workshops that transform safety from compliance to leadership capability.
Incidents rarely happen because rules don’t exist. They happen when the system doesn’t support clear decisions, early speak-up, and rapid learning after failure. These HOP workshops build leadership behaviours and structures that make the system more error-tolerant and more capable of learning quickly.
Principles tested in special operations, adapted for high-risk industries across Australia.
Shift from “who failed?” to “how does the system learn and improve?”
Error is part of success. Robust systems build in tolerance and mitigate consequences.
Blame consumes energy and adds little operational value. Focus on learning.
Learn from work-as-done. Workers are the experts; strengthen defences through learning.
Local rationale makes sense in context. Improve the conditions that shape decisions.
How leaders respond to failure sets culture and determines improvement.
Choose the format that fits your operation.
Executive overview of HOP, shared accountability, and leader responses that drive learning.
Core principles with immediate application. Ideal for leadership teams and supervisors.
Scenario practice, peer coaching, and implementation planning with maximum engagement.
Culture transformation with follow-up coaching and sustained behaviour change.
Practical skills you can use on shift the same day.
Plan for human fallibility and build tolerance so small errors don’t become big consequences.
Create conditions where people speak up early and leaders respond with curiosity.
Turn day-to-day work into a feedback engine that strengthens defences.
Understand why good people do what they do given the situation they’re in.
Real organisations achieving breakthrough safety performance through leadership transformation.
A large study across 358 hospitals in 58 countries found that a Human Organization intervention reduced death from emergency abdominal surgery by 38% compared to hospitals that did not have the intervention.
Companies with executives that actively engage in safety leadership report 70% fewer workplace accidents.
Book a free 15-minute discussion to select the best format. Available on-site, virtual, and hybrid.